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Terms of Service



1.1 What these terms cover.
When you shop with us, these are the terms and conditions on which we supply products listed on to you.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the products and other important information. If you refuse to accept these terms, you will not be able to order any products. You should print a copy of these terms and conditions for future reference.

1.3 Are you a business customer or a consumer?
In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if you are an individual and are buying products wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Provisions specific to consumers only are marked * and those specific to businesses only are marked **.


2.1 Who we are.
We are Loch Lomond Distillers Ltd a company registered in Scotland with company number 08686920 and our registered office at 7 Albemarle Street, London, England, W1S 4HQ.

2.2 How to contact us.
If you would like to contact us, you can telephone our customer service team at 01389 752 781 or write to us at For queries regarding an existing order, please provide your order reference so we can deal with your enquiry as quickly as possible.

2.3 How we may contact you.
If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us in your order.

2.4 Writing includes emails.

When we use the words "writing" or "written", this includes emails.


3.1 How we will accept your order.

Your order is an offer to purchase products from us in accordance with these terms. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we email you to confirm that your order has been despatched (the "Despatch Confirmation").The contract between us, including these terms and conditions, (the "Contract") will only be formed when we send you the Despatch Confirmation.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will tell you this in writing. This might be because the product is out of stock as products are subject to availability. We will do this within 30 days of the date of your order and will refund the full amount paid in respect of such products within 30 days of your order. The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate Despatch Confirmation.

3.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the EU. Our website is solely for the promotion of our products in the EU. Unfortunately, we do not accept orders from addresses outside the EU.


4.1 Products may vary slightly from their pictures.

The main characteristics of the products are set out on the pages picturing them. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device displays the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may also vary from that shown in the images.

4.2 Age and size restrictions.

No products are offered for sale to any person who is below legal drinking age in the country in which he or she is resident or any person resident in a country where such sale would be contrary to local law. By placing an order for products, you confirm that you are of a lawful age. If you are buying products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If we or our delivery partners are in any doubt about the age of the recipient on delivery, they may request some form of photo ID and may refuse delivery if this cannot be provided. Purchases of alcoholic beverages are restricted to 5 (five) litres per transaction. We reserve the right to cancel any Contract where we are not satisfied that the sale to you is lawful.


5.1 Please refer to our Delivery Informationpage for details of the delivery process.


6.1 You can always end your Contract with us.

Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the Contract and whether you are a consumer or business customer:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the Contract, see Clause 9 if you are a consumer and Clause 10 if you are a business;

(b) If you want to end the Contract because of something we have done or have told you we are going to do, see Clause 6.2;

(c) *If you are a consumer and have just changed your mind about the product, see Clause

6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

6.2 Ending the Contract because of something we have done or are going to do.

If you are ending a Contract for a reason set out at (a) or (b) below the Contract will end immediately and we will refund you in full for any products which have not been delivered. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not tell us you wish to proceed (see Clause 11.3);]

(b) you have a legal right to end the Contract because of something we have done wrong.

6.3 *Exercising your right to change your mind if you are a consumer (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in Clauses 6.4 and 6.5.

6.4 *When consumers do not have a right to change their minds.

Your rights as a consumer to change your mind do not apply if the products become mixed inseparably with other items after their delivery or if products sealed for health or hygiene purposes have been unsealed after you receive them.

6.5 *How long do consumers have to change their minds?

If you are a consumer you have 14 days after the day you (or someone you nominate) receives the goods to change your mind unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.


7.1 Please refer to our Returns and Refunds page for details of how to end the Contract and how products are to be returned and refunds processed.


8.1 We may end the Contract if you break it.

We may end the Contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, there are several mandatory fields which you must complete to enable us to process your order and allow us to contact you;

(b) you do not, within a reasonable time, allow us to deliver the products to you; or

(c) you (or the person who receives delivery of the products) is not of lawful drinking age (or fails to provide evidence of age if asked to do so).

8.2 If we end the Contract in the situations set out in Clause

8.1, we will refund any money you have paid in advance for products we have not provided but we may deduct, or charge you, any and all delivery and return charges (as applicable).


9.1 If you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract.

See the summary below which sets out your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also Clause 6.3.

9.2 Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please email us at for a return label.


10.1 On delivery, you must carefully inspect the products.

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Unfortunately, photographic evidence is required by our delivery partner if an item has been damaged during transit.

10.2 Subject to Clause 10.4, if you give us written notice within 3 working days of delivery of a product that is damaged or faulty, you return such product to us and we are given a reasonable opportunity of examining such product, we shall, at our option, replace the defective product or refund the price of the defective product in full. No other compensation will be paid.

10.3 We will not be liable for a product’s failure to comply with the warranty in Clause 10.1 if you make any further use of such product after giving a notice in accordance with Clause 10.3.

10.4 Except as provided in this Clause 10, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in Clause 10.1.

10.5 These terms shall apply to any replacement products supplied by us under Clause 10.3.


11.1 Where to find the price for the product.

The price of the product (which includes VAT unless otherwise stated) will be the price indicated on the order pages when you placed your order. The price of the products does not include the delivery charge which will be charged at the rates applicable at the date you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2 Changes in the rate of VAT and other taxes and duties.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. The VAT tax applicable to your order will depend on a number of factors which we will establish at the point of placing your order including the types of products ordered and where products are to be delivered. You are responsible for paying any import or similar duties which may be levied on the export or import of the products ordered by you.

11.3 Prices and product descriptions.

From time to time, errors can arise with product pricing, descriptions or promotions. If we discover an error with any products you have ordered, we will tell you as soon as possible and will give you the option of reconfirming your order (at the correct price or other details) or cancelling it. If we don’t hear from you, we will treat your order as cancelled. If cancellation is after payment by you, we will refund you in full.

11.4 When you must pay and how you must pay.

We accept payment with any of the following cards: Visa, MasterCard, Visa Debit, Maestro, PayPal and American Express. You must give us authority for payment at the time of order. All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery. You must pay for the products before we dispatch them.

11.5 **Our right of set-off if you are a business customer.

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

11.6 **We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the London Inter-Bank Offer Rate, or the nearest equivalent successor rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


12.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 9.1; and for defective products under the Consumer Protection Act 1987.

12.3 We are not liable for business losses.

If you are a consumer, we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 13.


13.1 Nothing in these terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) defective products under the Consumer Protection Act 1987; or

(e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

13.2 Except to the extent expressly stated in Clause 10.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

13.3 Subject to Clause 13.1:

(a) we shall not be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, for any loss of income or revenue, loss of business, loss of profit, loss of contracts, loss of anticipated savings and/or loss of data or any indirect or consequential loss arising under or in connection with any contract between us; and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, is limited to the total sums paid by you for products under such contract.


14.1 Use of your personal information.

Your personal information will only be used as set out in the Privacy Policy.

14.2 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation.

14.3 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.14.4 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.5 If a court finds part of this Contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.6 Even if we delay in enforcing this Contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.7 Variation.

We have the right to revise and amend these terms from time to time to reflect, amongst other things, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the terms in force at the time that you order products from us. Prices, promotions and specifications can change without notice.

14.8 **If you are a business customer this is our entire agreement with you.

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase and apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by trade, custom, practice or course of dealing. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.

14.9 **Which laws apply to this Contract and where you may bring legal proceedings if you are a business.

If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.

14.10 *Which laws apply to this Contract and where you may bring legal proceedings if you are a consumer.

These terms are governed by the law of Scotland and you can bring legal proceedings in respect of the products in the courts of Scotland. If you live in England you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the Scottish courts.



Prize draw for 3 separate prizes of one 70cl bottle of Loch Lomond Spearhead Single Grain whisky. One prize per entry method (Instagram, Facebook, Twitter).


Loch Lomond Distillers Limited (company number 08686920), of Lomond Industrial Estate, Alexandria, Dunbartonshire G83 0TL.


These terms and conditions and any instructions given by the Promoter in related promotional materials.

The Promotion is open to entrants who are UK residents, at least 18 years old at the time of entry, and have internet access and an account with Instagram, Facebook and/or Twitter. The Promotion is not open to businesses, employees, agents and representatives of the Promoter, their immediate family/household members (spouse/partner, parents, siblings and children) and anyone professionally connected with the Promotion. Additional information may be requested by the Promoter to confirm eligibility.

The promotion will run from 18:00 (UK time) on 02.09.21, until 18:00 (UK time) on 09.09.21. Entries outside of this will not be counted.

Entry can be made via Instagram, Facebook or Twitter by doing as follows:
Instagram: by following @Spearheadwhisky, liking the Promotion post and tagging a friend in the comments;
Facebook: by following @Spearheadwhisky, liking the Promotion post and tagging a friend in the comments;
Twitter: following @Spearheadwhisky, retweeting the Promotion post and tagging a friend in the comments;
A maximum of one entry per person per platform is allowed with one bonus entry for sharing to your story and tagging the @spearheadwhisky on Instagram and/ or sharing the post on Facebook.
Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering the Promotion.

No purchase is necessary to enter the Promotion but proof of age will be required for prizes to be awarded.

The prize will be awarded to three winners (one for each social media platform) selected at random after the Entry Period ends from all eligible entries received. Each winner will be notified by direct message by 09/09/2021 and must respond to claim their prize within 14 days of the Promoter’s email. Winners must provide a UK postal address to which their prize will be sent. If a winner does not respond to claim their prize within this period, or does not provide proof of age when asked (including at delivery of their prize), the winner will forfeit their prize and a new winner will be selected from the remaining entries for the Promotion.

Proof of age will be required to claim and receive prizes.

Prizes are non-transferable and there is no cash alternative. Prizes must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Winners should allow up to 28 days for delivery of their prize, following their address for sending the prize and proof of age being confirmed.

In the event of events beyond the Promoter’s reasonable control or unforeseen circumstances the Promoter reserves the right to withdraw or amend the Promotion or to substitute the prizes for an alternative of equal or greater value. The Promoter also reserves the right to terminate or temporarily suspend the Promotion or alter dates of the Promotion in the event of technical or other difficulties that affect its integrity or the Promoter’s ability to continue the Promotion.

The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the Promotion and disqualify the entrant where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained unfair advantage in participating in the Promotion or won using deception or fraudulent means.

Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, by or via third parties or syndicates, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries to the Promotion in a way that is not consistent with the spirit of the Promotion, their entries will be disqualified and any prize award will be void.

In the event of any dispute, the decision of the Promoter is final. No correspondence will be entered into.

Winners agree to their names, social media handles and any photographs being used for promotional purposes and their name and city/county of residence being made available on a list of winners.

Personal details of entrants, including postal address, telephone number and email address will be used by the Promoter, its associated companies and service providers connected with the Promotion to record entry in and administer the Promotion, notify winning entrants and to send prizes. Names and geographical location will also be used in notifications of winning entries sent to entrants who request details of prize winners.
If, when entering the Promotion, entrants indicate their consent to receiving emails from the Promoter about products, offers and promotions which may be of interest to entrants, entrants will be agreeing to their personal information being used for these purposes in accordance with the Promoter’s Privacy Policy at
Entrants’ personal data will not be sold to third parties.
Any request to access, update, delete or correct any personal information should be addressed to the Promoter at the address set out in the Contact Us section below.
Entrants can opt out of receiving marketing communications at any time, including by clicking on the ‘unsubscribe’ button within marketing emails they receive.
Data controller: the Promoter. Please refer to our Privacy Policy at for further details on how personal data will be held and used.

The Promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Promotion or as a result of accepting any prize. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination of these, including any injury or damage to an entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials relating to the Promotion. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence or where the Promoter is not permitted by applicable law to limit or exclude liability.

The Promotion will be governed by the laws of Scotland and any disputes will be subject to the jurisdiction of the courts of Scotland subject to entrants’ consumer law rights.

The Promotion is in no way endorsed, sponsored, administered or associated with any social media platform on which it appears.

If you need get in touch about the promotion, please email: